Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we can't. We publish research-based guides to casinos outside the GAMSTOP scheme. We are a review site, not a casino, so we cannot access your gambling account or change a decision made by an operator.

Who you are contacting

Non Gamstop Casinos is an independent information site at metaeducationworld.com. We review casino features, bonuses, payments, withdrawals and protections, and we explain the terms readers often find confusing. The publisher may earn commission if you use a link to a casino from our lists. Commission does not decide where an operator is placed, and it does not stop us from reporting weaknesses.

We can't offer contact details that we have not been given. Look for the contact form, email address or link that the site provides alongside this page. Please use only those official channels, and be wary of anyone who claims to speak for us elsewhere.

What you can contact us about

• Corrections. Bonus terms, payment options and limits change often. If something on a page looks out of date, tell us which page, what you saw and where you saw it.
• Questions about a guide. If a explanation of wagering requirements, KYC checks or withdrawal limits is unclear, we would like to improve it.
• Topic suggestions. Tell us what you want researched, such as a payment method, a game type or a term you have met in a casino's small print.
• Your experience with a listed casino. We read reader reports as one input. We cannot verify them alone, so we treat them as leads to check, not as proof.
• Partnership and press enquiries. Introduce your organisation and explain what you propose. Please note that paid placement does not buy a ranking.

What we cannot do

Being clear on this saves you time.

• We cannot recover deposits, release withdrawals or reverse account closures. Those are matters between you and the casino.
• We cannot act as your representative in a dispute, though we can explain how complaints procedures generally work.
• We cannot guarantee any outcome with any casino, and we do not present any operator as completely safe.
• We cannot give legal, financial or medical advice.

If you have a problem with a casino

Start with the casino itself, using its own support and complaints route, and keep a record of everything. A useful complaint is short and specific.

1. Save screenshots of the balance, the bonus terms you accepted and any messages from support.
2. Note dates, transaction amounts in pounds and the payment method used.
3. Write to the casino's complaints or support team, say what you want done and ask for a reply in writing.
4. If verification is the delay, send only what is requested through the official upload route, and ask what is still outstanding.
5. If you get no resolution, check the operator's terms for the licensing body or alternative dispute resolution service it names, and follow that route.

Remember that a casino with an overseas licence is not covered by the UK Gambling Commission's rules for Great Britain, so the routes open to you can differ from those with a UKGC-licensed operator. Our guide to the best non GamStop casinos explains what to check before you sign up, including licensing and complaint options.

How to write a message we can act on

Include the following where relevant:

• The page title or address you are writing about.
• What you think is wrong and what you expected to see.
• A source, such as a screenshot or a link to the casino's own terms.
• The date you saw the information, because casino terms change.

Please never send passwords, full card numbers or identity documents. We will never need them.

What happens next

A member of the team reads each message. For factual corrections, we check the casino's current terms or another verifiable source before changing anything, and we update the page's review date when we do. We do not promise a fixed reply time, and we may not respond to messages that are abusive or that only ask us to remove accurate criticism.

Support if gambling is causing you harm

If gambling is affecting your money, relationships or wellbeing, please talk to someone independent. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open around the clock, and offers online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use deposit and loss limits, self-exclusion tools and blocking software on your devices. Gambling should never be treated as a way to earn money or fix debt. You must be 18 or over to gamble.

Where to go next

If you came here with a quick question, our main guide may already answer it. If not, send us a message with the details above and we will look into it.